How to Order
Searching for a product
Choose either the "Search" or "Advanced Search" facility.
To perform a search, type a keyword such as 'hinges' or 'handles', or the product code if known, into the "Search" text box at the top of the website and click the 'Search' button.
For a more advanced search, click the "Advanced Search" link, and select the criteria you want to search.
Alternatively you can browse the categories individually. Click on the different category names on the left of the screen to reveal the subcategories for that product type. When you find the product type you are interested in click on the name to view more details of the individual products.
If you need to go back to another group, use the back button on your web browser to go back one step.
Viewing details of a product
- Select a category.
- Select a sub category.
- Select a product.
- Click on the "more info" button next to the required product type to view more details about the product.
- Edit the number of packs required by typing in the "Quantity" text box provided (if required).
- Select product variants if required.
- Select product add-ons if required.
- Click the "Add To Basket" button. This will add the item to your shopping basket.
- Click the "Quote Me" button to display a popup box where any request regarding large orders can be made.
- Once you have an item in your basket, you can view your basket summary on any page. It's always displayed at the top right of the screen.
- If you leave the site you shopping basket will be emptied. To save your basket for later retrieval, click on the "Save Shopping List" button on the Shopping Basket page to save a quotation.
Purchasing
- Once you have selected the products you require and are ready to proceed to payment, click the Checkout button at the bottom right of the Shopping Basket page.
- If you have not already logged in, a login form is displayed.
- Select a Shipping location address.
- Enter your billing information.
- Select payment method.
- Enter special instructions if required.
- Click Next at the bottom of the page.
- Review your order and make sure all the information you entered is correct.
- Agree to the terms and click the "Next" button.
- If you're paying online rather than using your credit account, you will be taken to the secure payment gateway.
- Once payment is processed you will see an order confirmation screen.
- Please print this page and make note of the order number, this can be used as your invoice.
Removing items from your basket
Click the "View Basket" link in the Shopping Summary section on the top right of the page.
- Identify the item to be removed.
- Click the "Remove" button.
Changing quantity of items ordered
- Click the "View Basket" link at the top right of the screen.
- Enter a new quantity into the text box.
- Click "Update Basket" Button.
To register as a new customer
At the top of any page click on the "Login" tab.
- Under the "New Customers" heading, click the "Register Now" button.
- Fill in the form with your details, accept the terms and click "Register".
All customers must register on the website to place an order, registering is easy and gives you the following benefits:
- Remember your details for a quicker checkout
- Select from multiple delivery addresses
- Track the status of your orders
- Create shopping lists for purchasing at a later date
- Re-order items previously ordered
Saving a shopping list/quotation
Within the shopping basket, click the "Save Shopping List" button.
Give your quotation a name in box which appears and click "Save List".
This will save the list of products that you have selected in the "Shopping List" section for future visits.
To view a saved shopping list
Log in to BuildSaver by entering your email address and password in the sign in box on the "Login" page. Then, click the "Shopping List" link under the tabs at the top of the page.
This will present a list of quotations that you have saved on a prior visit to the site.
- Click on the "View" link which is associated with the quotation you wish to view. This will update the shopping cart with the products.
- Make any necessary amendments e.g. to quantities.
- Click "Update Basket"
- Proceed with the order in the normal way.
Tracking your order
Click on "Order Status" link under the tabs at the top of the page (must be logged in). Then, enter the order number given to you by BuildSaver. This can be found on your confirmation of order note. If you don't know your order number, you can search by the date the order was placed.
You can see whether your order has been dispatched or not from the "Order Status" column.
If you need further assistance with this - please call us on Freephone: 08000 517 617 or send us an e-mail to orderquery@buildsaver.co.uk
